At 5DPrintFactory, we understand the importance of customer satisfaction and strive to provide the best possible experience for our valued customers. This is why we have implemented a comprehensive refund policy to ensure that you are completely satisfied with your purchase.
1. 30-Day Money-Back Guarantee: We offer a 30-day money-back guarantee on all our products. If you are not completely satisfied with your purchase, you can return it within 30 days of receiving it for a full refund. Please note that the item must be in its original condition and packaging.
2. Easy Return Process: To initiate a return, simply contact our customer support team within 30 days of receiving your order. They will provide you with a return authorization number and guide you through the return process. Please make sure to include the return authorization number on the package when returning the item.
3. Refund Processing: Once we receive the returned item, our team will inspect it to ensure that it meets the return criteria. If everything is in order, we will process your refund within 5 business days. The refund will be issued to the original payment method used for the purchase.
4. Non-Refundable Items: Please note that certain items are non-refundable. These include personalized or customized products that have been specifically made for you. Additionally, any items that are damaged or not in their original condition may not be eligible for a refund.
5. Shipping Costs: Please note that shipping costs are non-refundable. If you received free shipping on your order, the cost of shipping will be deducted from your refund.
6. Lost or Damaged Items: In the rare event that your item is lost or damaged during transit, please contact our customer support team immediately. We will work with you to resolve the issue and ensure that you receive a replacement or refund.
7. Exchanges: Unfortunately, we do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item for a refund and place a new order for the desired item.
8. Contact Us: If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer support team. They are available to assist you and provide further clarification.
At 5DPrintFactory, we value your satisfaction and are committed to providing exceptional customer service. We hope that our refund policy gives you peace of mind when making a purchase from our store. Thank you for choosing 5DPrintFactory!
OUR MISSION
At 5DPrintFactory, our mission is to ignite creativity and foster accessibility in the world of design and printing. We believe that everyone should have the opportunity to express themselves through art and innovation, regardless of their resources or technical expertise.
Through our dedication to providing high-quality 3D printed products and original graphic designs, we aim to inspire individuals to explore their imagination and bring their ideas to life. We strive to create a welcoming and inclusive community where creativity knows no bounds, and where every individual is empowered to unleash their full creative potential
OUR STORIES
Back in 2020, DTAdesignsDIY transformed into 5DPrintFactory, marking the beginning of an exciting collaboration between myself and my talented sister. With her exceptional graphic design skills and my expertise in 3D printing, we embarked on a mission to offer a diverse range of creations, blending 2D art with our innovative 3D printed products.
Over the years, our dedication to crafting unique pieces has remained unwavering. From intricate 3D printed artworks to captivating graphic designs, every item in our collection tells a story of creativity and craftsmanship.
OUR APPROACH
We intricately blend groundbreaking innovation with effortless accessibility, crafting a seamless user experience for all.
OUR PHILOSOPHY
Our driving force is to empower individuals from diverse backgrounds to unlock their boundless creative potential, fostering a world where imagination knows no bounds and innovation thrives.
As a token of our appreciation for your support, please enjoy a 10% discount on your order with the coupon code: STORY. Simply apply the code during checkout to unlock your exclusive savings.
